Ethical crisis as 'robot managers' stop caring - Business Works
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Ethical crisis as 'robot managers' stop caring

by Ann Francke, CEO, Chartered Management Institute Too many managers are robotically following rules rather than making decisions with their hearts and minds, according to Ann Francke, Chief Executive of the Chartered Management Institute (CMI). Our findings are from our new research with MoralDNA and it warns that workplace cultures dominated by rules, bureaucracy and targets mean that managers are switching off their sense of care for others.

The report, Managers and their MoralDNA, follows City scandals over mis-sold debt, PPI and rate fixing, plus crises in the NHS and the police, damaging public trust and employee engagement alike. It finds that 74% of managers are at risk of overlooking the impact of their decisions at work on others - 28% more than among the general population.

74% managers risk overlooking the impact of their decisions

The report shows that the general population can be divided almost equally into six different ethical character types - Philosophers, Judges, Angels, Teachers, Enforcers and Guardians - according to how far their approach to ethical matters is driven by their hearts, heads or compliance with rules. Analysis of managers' morals revealed marked differences, with higher numbers of Enforcers, Judges and Philosophers (74%) and much smaller proportions of Angels, Teachers and Guardians (25%).

As a result, there are significantly more (28%) people in management roles who may lack empathy when making decisions and fail to consider the impact of their choices on the wellbeing and interests of customers, colleagues or shareholders. Conversely, there are less than half as many managers in the Angels and Teachers categories - which have a stronger ethic of care - than among the general population (14% of managers compared to 36% of the general population).

The situation is exacerbated by an over-representation of Enforcers (22% of managers compared to 15% in the general population). This ethical character type, which tends to remind everyone else about their duty to obey regulations, can be particularly guilty of blindly following rules and can lose sight of the principles behind their actions.

The research also shows managers' moral mindsets change significantly as soon as they are in a working environment. Compared to their personal lives, they become 4% more likely to follow rules blindly and 5% less likely to consider the wellbeing of others when making decisions.

stop blindly following rules and start caring about the impact of our actions

"Too many employers fall into the trap of relying on ever-more complicated layers of rules and regulations to say what their people can and can't do," says Ann. "The result is that people act like robots at work, using the letter of the law as an excuse not to engage their hearts and heads when making decisions. We need to stop blindly following rules and start caring about the impact of our actions."

"To be successful, organisations have to meet the needs of their customers, employees and stakeholders. If the values and behaviours of those managing and leading organisations are out of kilter with those groups, they won't be run in a way that properly serves customers and stakeholders or gets the best out of employees. In short, they're destined to fail."

"MoralDNA has already persuaded the Financial Conduct Authority that a one dimensional, rules-based approach to corporate conduct has spectacularly failed in banking regulation," said Professor Roger Steare, co-author of the report. "They have acknowledged that we all need to engage our heads and our hearts if we want to make better decisions and outcomes for our society. This report is a wake-up call to government and all regulators to understand that turning the UK into a totalitarian police-state will lead to more and not less wrong-doing. Right-wing politicians will agree with this small state philosophy. Left-wing politicians will agree with the emphasis that this places on our ethic of care."

The new research demonstrates significant links between ethical behaviour and different aspects of our humanity, including age, religion, politics and gender.

The older we get, the less robotic our decision-making becomes, both at home and at work - compliance drops 27% between people's late twenties and retirement age. A belief in any religion makes a manager more likely to act ethically, both at work and at home. Compliance is higher in managers with right-leaning political viewpoints than left-leaning. Female managers score 5% higher in the ethic of care than their male counterparts.

Ann continues, "These findings are another reminder of the benefits of having real diversity in management teams. Everyone has different ethics and the risk of 'group think' is reduced if organisations involve people with different experiences and perspectives in making decisions."

Here are our top tips for managers to use their hearts as well as heads when making decisions at work:

  1. Ask yourself questions to negotiate ethical quandaries:
    • What are the relevant rules?
    • Are we acting with integrity?
    • Who is this good for?
    • Who could it harm?
    • Would we be happy if the truth was public - how open, honest and accountable are we being?
  2. Step back. Create space for yourself to reflect on the ethical implications of decisions.
  3. Stand up for what you believe in. Be authentic and be yourself. If you see something you do not agree with, speak up and challenge it.
  4. Be professional. Use your professional body's standards of practice as a reference point if you're unsure, like CMI's Code of Practice for Professional Managers
  5. Engage and empower employees. Give staff more autonomy and devolve responsibility to them. Where employees can make decisions for themselves they are far more likely to start thinking for themselves about the impact of their actions on others.

CMI is offering managers a toolkit, including practical checklists to help them improve ethical standards in their organisations. Plus, managers and non-managers can now test their ethics through the MoralDNA tool - and invite feedback from their Facebook friends about their moral mindsets using MoralDNA's new 360-degree version.

For more information about CMI, please visit:

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