Lack of IT training costs businesses
- 40% of staff get no training at all, yet 62% will try and tackle IT dilemmas
- Tech trouble causes 2 hours of downtime per employee each week
- More than two-thirds of people believe tech-smart staff are valued more highly
- Over half admit that IT training would make them more efficient
"Few companies deny that having the right IT systems and technical know-how within their team plays an essential part in their growth, but addressing the skills gap effectively is the key to unlocking any investment in technology," says Charles Bligh, Managing Director of TalkTalk Business. "As an internet provider, we are focused on making it easier for small businesses to take advantage of the power of technology, from using effective communications tools like VOIP business phones to cloud computing and call on other suppliers to do the same. By making online services as simple and accessible as possible, we can help reduce the time and resource burden for UK SMEs."
Office workers admit that its not just specialist software that causes trouble; 47% say hardware issues are 'very challenging' and 9% of respondents even say they struggle with commonplace software such as spreadsheet packages.
Although 36% say they feel personally responsible for ensuring they are technically proficient, the majority (51%) says that the responsibility for IT training lies with their employer.
Anyone facing an IT challenge may be wise to ask the intern! One third of temporary staff claim to have all the skills they could need - twice the number of those in lower level management positions. Senior managers are thought to have the best IT skills, underlining the fact that IT competency is closely associated with authority and career success. More than two-thirds of people working for SMEs believe tech-smart staff are valued more highly by senior management and fellow colleagues.
"Businesses which are able to invest in reducing the skills gap will clearly be able to benefit from improved efficiencies and productivity as well as the positive and engaged attitude staff have to technology in the workplace. By playing our part in equipping SMEs with simple tools such as plug and play routers, video help and support guides we aim to make life easier and reduce the reliance on in-house tech training," concludes Charles.
This research follows the launch of the Geared for Growth report, commissioned by TalkTalk Business in conjunction with ICAEW, which found that in a fast-moving digital economy the companies most likely to succeed and grow are those able to get, acquire and retain employees with the right technology skills.
For more information about TalkTalk Buisiness, please visit: www.talktalkbusiness.co.uk